Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-555-1234.

  1. If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.
    1. Go to log-in
    2. Click on the Forgot your password link
    3. Enter your User ID
    4. An email containing a temporary password will be sent to the address on file
    5. Log-in using your temporary password
    6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link.
    7. Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number
  2. If you forgot both your user ID and password, call 720-274-7100 or email MSOrders@mountainstarsalon.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

  3. If you forgot your user ID, please call 720-274-7100 or email MSOrders@mountainstarsalon.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

    1. Sign In to your account
    2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
    3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number
  4. Yes, Mountain Star Salon Services has a quality policy and guidelines. Mountain Star is committed to quality by complying with customer and regulatory requirements. Each Mountain Star employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality within the organization.

  5. For more detail on our products, browse our E-Catalog. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 720-274-7100 to speak with a representative or email inquiries to MSOrders@mountainstarsalon.com.

  6. Can't find what you need in our online ordering? Mountain Star offers many other products and specials, which are constantly being added to our portfolio. For more detail, call our Sales Department at 720-274-7100 or email MSOrders@mountainstarsalon.com and a representative may be able to source what you're looking for.

  7. All products provided by and through Mountain Star are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Mountain Star within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 720-274-7100 or email MSOrders@mountainstarsalon.com for return product information prior to shipping the product(s) to Mountain Star. 

  8. If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 720-274-7100 or email MSOrders@mountainstarsalon.com.

  9. Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 720-274-7100 and ask to speak with someone in the Credit Department, or email MSOrders@mountainstarsalon.com Attn: A/R Department.

  10. Please mail your payments to our remit-to address:
    1301 S. Jason Street, Unit D

    Denver, CO 80223


  11. All shipments may ship via UPS, FedEx or common carrier per your request. (Products over 60 pounds and/or bulky products are generally shipped via common carrier.) Same day shipment is generally available on most in-stock products if orders are received by Mountain Star before 2 p.m. Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. Mountain Star prepays shipping charges and adds them to your invoice for orders shipped via UPS and FedEx.  Shipments via other common carriers are shipped freight collect.  Contact Mountain Star for details regarding other options for shipping charges.  Inspect all shipments and report any shortages or damages to the delivering carrier immediately.

  12. Same day shipment is generally available on most in-stock products if orders are received by Mountain Star before 3 p.m.. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.

  13. We do not have a minimum order, however you may want to Combine your needs to minimize your charges.  Some items subject to maximum quantities.